Lemonflow provides AI agents for L1 support across voice, chat, text, and WhatsApp. Operators pay per interaction, replacing costly call centers with fast, intelligent, and scalable automation. Our agents resolve issues in real time, and can perform remote actions like charger reset, start/stop of sessions, and cable unplug. They operate 24/7 in 30+ languages with zero waiting time. This reduces support costs by up to 60%, boosts charger uptime, and ensures a seamless driver experience.

Lemonflow is the only AI voice agent purpose-built for EV charging, trained on over 40,000 real support calls. Unlike generic solutions, it integrates directly with CPMS platforms to resolve issues in real time. While others offer chatbots, we deliver voice-first automation at scale - tailored to the unique needs of EV charging. Going beyond simple FAQs, Lemonflow can execute remote actions like resetting a charger and access advanced diagnostics such as OCPP error logs.

In five years, Lemonflow will be the leading AI company for operations in EV charging. We’ll expand beyond customer support into predictive maintenance, incident prevention, and operational optimization - building a fully autonomous support and operations layer for EV infrastructure. We’ll also exploring AI-driven automated incident classification, and intelligent dispatching of field technicians to further streamline operations, reduce downtime, and increase network reliability at scale.