How would you explain your business model?

EV24 operates as a B2B SaaS and managed-support platform for charge point operators, e-mobility service providers and other EV charging businesses. Customers pay a recurring subscription based on factors such as the number of connected chargers, support agents, communication channels, customer interactions, voice usage and AI features. The platform can be used by a customer's internal support team, provided as an AI-assisted service or delivered as a fully managed support solution with trained agents. Additional revenue can come from onboarding, custom CPO and eMSP integrations, white-label solutions, advanced reporting and enterprise service agreements. This model provides EV24 with predictable recurring revenue while allowing pricing to grow alongside each customer's charging network and support volume.

What makes your idea unique compared to your competitors?

EV24 is unique because it combines omnichannel customer support, artificial intelligence and real-time EV charging data in one specialized platform. Traditional support tools can centralize messages and calls, but they usually lack direct access to charging infrastructure, and EV management platforms provide technical data but are not designed to manage customer conversations. EV24 connects both sides, allowing support teams to understand the driver's issue, review the relevant charger or session information and respond from the same workspace. Its differentiation comes from a single inbox for WhatsApp, email, SMS, Telegram, web chat, social media and voice calls, AI-powered automation, summaries, response suggestions and call transcription, integration with CPO and eMSP systems, access to operational context across more than 10,000 European chargers, support delivered through software, AI assistance or trained human agents, and specialized workflows for charging failures, payment issues, badges, connectors and station availability. This makes EV24 more than a generic helpdesk or chatbot. It acts as an intelligent support layer between EV drivers, customer-service teams and charging infrastructure, helping operators resolve issues faster while reducing support costs.

Where do you see your company in the next 5 years?

Over the next five years, EV24 aims to become a leading European customer-support platform for the electric mobility industry. The company plans to expand its network coverage, strengthen integrations with CPOs and eMSPs, and support a growing number of EV drivers across multiple countries and languages. EV24 will continue developing its AI capabilities to automate common requests, identify charging problems, assist support agents and resolve certain incidents remotely, and the platform will also expand its voice, messaging, analytics and operational-monitoring features. The long-term goal is to become the central support layer connecting EV drivers, mobility providers and charging infrastructure, helping operators reduce costs, improve charger availability and deliver a consistent support experience at scale.