How would you explain your business model?

We sell to CPOs. Enera first deploys the control room on a monthly fee, which listens and analyzes all calls to the CPO's call centre. For the first time, CPOs have full visibility on why their users are struggling to charge and how their human call centre is doing. Then for the high-frequency cases that are predictable, we roll out a phone AI agent that handles helpline calls and can take actions in the CPMS to resolve issues. Last, we roll out a Network Ops agent that monitors the CPO's network to alert for emergencies and auto-recover broken chargers, creating tickets for suppliers and maintenance providers so the CPO isn't even involved.

What makes your idea unique compared to your competitors?

Everyone in charging measures the charger. Nobody measures the driver. Operators report 99% charger uptime while roughly 30% of charge attempts still fail, because those failures live in the gaps between CPO, CPMS, eMSP, and vehicle, where no single system logs them. Enera treats the support call as the ecosystem's missing error log: the one place where the whole failure is described end to end, by the person it happened to.

Where do you see your company in the next 5 years?

Within five years Enera intends to be the driver experience layer for European charging, and the industry's reference dataset for why charging fails. Near term we expand across European CPOs and integrate with CPMS platforms so their operator clients can adopt Enera directly. We are also extending from reactive support into network operations, where the same intelligence drives proactive maintenance and real uptime rather than reported uptime. The larger ambition is structural. Driver-experience data sits trapped inside individual call centres today. Aggregated and shared responsibly across CPOs, CPMS providers, and OEMs, it becomes the feedback loop the open charging ecosystem has never had: the evidence base showing which interoperability failures actually cost drivers charges, and where the industry should fix them first.