Kerstin Koske is a seasoned expert in customer service and reliability strategies at Siemens, based in Erlangen, Germany. With a strong background in service innovation and cross-functional collaboration, Kerstin plays a key role in developing and implementing scalable service concepts that enhance operational reliability across Siemens’ eMobility and industrial portfolios.

Kerstin works closely with international teams and partners to align technical service offerings with customer-centric goals, focusing on predictive maintenance, digital diagnostics, and lifecycle support. Her contributions have been instrumental in shaping service frameworks that drive both performance and sustainability.

At icnc25, Kerstin will share insights from recent initiatives that demonstrate how integrated service models can significantly improve system uptime and customer satisfaction in complex infrastructure environments.